Administrative Support III

Description:

• Ability to handle a large amount of work efficiently and effectively, given exposure to continual interruptions
• Excellent interpersonal and communication skills with a focus on client service and public relations
• Good judgement/decision making ability in order to handle calls appropriately without direct supervision
• Flexibility to meet operational requirements including hours of work and location
• Strong team player with the ability to perform duties independently and professionally
• Flexibility to meet operational requirements including hours or work
• Presents a pleasant, professional manner at all times

Required Experience

• • Current experience in the Provincial Appointment Line department within the last 6 months is required
  • Proficiency using QMe and ICEbar software is required
  • Basic knowledge of MS Office suite
  • Current experience in a call-centre environment is required
  • Knowledge of medical terminology
  • Knowledge of the Laboratory Information System