Description:
Reporting to the Director of Operations, the Administrative Coordinator plays a pivotal role in advancing North Forge’s mission by providing administrative, human resources, operational, and front-facing support across the organization. This position acts as a key point of contact for tenants, visitors, staff, and stakeholders while supporting executive coordination, office operations, and internal administrative functions.
This role is ideal for a highly organized, service-oriented, and proactive professional who thrives in a fast-paced, collaborative environment. The successful candidate will bring strong communication, problem-solving, and relationship-management skills while ensuring that the Innovation Hub operates smoothly and professionally.
The role balances front desk and tenant-facing responsibilities with executive and organizational administrative support, contributing to both daily operations and broader organizational initiatives.
Key Responsibilities
Office Administration & Tenant Support
- Serve as the primary front desk contact for tenants, visitors, founders, and guests.
- Respond to general inquiries by phone, email, and through the info@northforge.ca inbox.
- Support office tenants and coworking members with office rentals, parking, access cards, and general building inquiries.
- Coordinate boardroom bookings, mail distribution, office supplies, coffee supplies, and general office organization.
- Maintain a welcoming, organized, and professional office environment.
- Coordinate building-related requests and maintenance concerns with SmartPark and external vendors.
- Support workplace safety initiatives, including Fire Warden responsibilities and emergency preparedness coordination.
Administrative & Executive Support
- Provide administrative support to the President & CEO, leadership team, and departments across North Forge.
- Assist with calendar coordination, meetings, travel arrangements, agendas, presentations, and organizational correspondence.
- Support internal meetings through scheduling, note-taking, follow-up, and action tracking.
- Assist with project coordination, document organization, internal communications, and day-to-day administrative activities.
- Assist with organizational events, initiatives, and special projects as required.
Human Resources & Staff Onboarding
- Support onboarding for employees, contractors, mentors, and consultants, including workspace setup, system access, and onboarding coordination.
- In coordination with the Director of Operations, maintain employee records, onboarding checklists, vacation tracking, and HR-related administrative files.
- Lead employee engagement initiatives, including staff celebrations and team activities.
- Assist with communicating organizational policies, procedures, and workplace standards.
- Maintain confidentiality when handling employee and organizational information.
Technology, Data, & Systems Support
- Support the monthly corporate credit card reconciliation process by entering transaction data and following up on outstanding documentation.
- Provide basic administrative technology support for staff, including Google Workspace, Microsoft 365, and VOIP phone system
- Coordinate with external IT providers and vendors for troubleshooting and support.
- Assist with employee account setup, software access, and cybersecurity coordination.
Relationship Management & Communication
- Maintain professional and service-oriented communication with staff, tenants, visitors, vendors, and external contacts.
- Communicate professionally and effectively with internal and external stakeholders.
- Exercise discretion and professionalism when handling confidential or sensitive information.
Qualifications / Requirements
- Three to five years of experience in an administrative, office coordination, or executive support role.
- Demonstrated ability to coordinate multiple administrative functions across office operations, executive support, human resources, and organizational systems.
- Exceptional organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and a high degree of accuracy in administrative and data entry tasks.
- Excellent interpersonal, customer service, and relationship management skills.
- Strong verbal and written communication skills.