Account Manager

Description:

As the Account Manager you work with dedication to support the creative development, planning and execution of projects that produce results for your clients and deliver revenue for the organization.

RESPONSIBILITIES:

• Work in collaboration with Sr.Director of Accounts & Client Success, Senior Manager, Accounts & Client Success, Account Coordinator and internal teams to develop proposals and integrated campaigns that meet the client’s brief and budget

• With direction from Sr. Manager, Accounts & Client Success and in partnership with internal departments and client agencies, manage the team in all aspects of account servicing.

• Assist in the consistent delivery of client communications (either direct to the Client or through Account leadership team) so as to provide updates, and action plans

• Manage program budget, operational cost management, and support business development initiatives

• Weekly status updates on program results, client program reviews mid/end program and Festival post-mortems

• Utilize effective communication techniques and provide balanced feedback. Proactively identify problems and develop solutions

• Support Senior Account Manager in the administration, delivery and maintenance of required client documentation including contracts, project scopes, client budgets, payment schedules, invoicing, change-orders, forecasts, reports, and surveys

• Identify and support the organic development of incremental business within the department