Writer

Description:

The Writer will play a critical part in creating content for the Customer Support department, which provides technical support and a variety of services for our global customers. Our ideal candidate is an experienced professional with demonstrated technical writing and presentation skills, and someone who understands what it takes to provide a great customer experience. They are an individual who can take complex technical topics and distill them into easy-to-understand language.
YOU ARE GREAT AT:

• Writing for today’s digital world by saying more with less.
• Editing documents for clarity without changing key information.
• Producing high-quality, clear, accurate, and complete communications—without errors and within established deadlines.
• Interviewing professionals and subject matter experts to gain a deeper understanding of given issues and topics.
• Managing multiple projects and deliverables.
• Analyzing information from the point of view of your readers.

WHAT IT TAKES:

• Two years of experience in a technical writing role.
• Proficient in Microsoft Office Suite (PowerPoint, Excel, Word).
• Strong analytical and organizational skills.
• Exceptional communication skills, both oral and written.
• Good problem-solving skills.
• Ability to work as a team player.
• Excellent time management skills to work on tight deadlines.