Description:
The Warehouse Support Worker is responsible for receiving, inspecting, sorting, organizing, and distributing donated and purchased goods for The Salvation Army thrift operations. The role supports uninterrupted flow of merchandise from donation intake to the sales floor or shipping, while maintaining safety, organization, and excellent service to donors, guests and team members.
Key Accountabilities
The incumbent may perform all, some, or similar duties:
- Receiving & Shipping
- Receive and verify shipments and donations against records
- Inspect goods for quality, damage, and expiry (used by) dates
- Prepare, label, pack and stage items for internal transfer or shipment
- Load and unload trucks manually and using pallet jacks/dollies
- Load outgoing recycled goods (textiles, metals, e-waste, etc.) onto the truck for transfer
- Perform dump runs for waste or unsellable materials as directed
- Use warehouse management system, inventory management system to record, facilitate warehouse operations.
- Sorting & Processing
- Sort and categorize food and non-food donated items
- Clean, prepare, and stage items for pricing or distribution
- Maintain documentation of received/shipped/stored items
- Remove and dispose of unsellable items in accordance with policy
- Customer & Internal Service
- Provide respectful service to donors, guests, contractors, and partners
- Assist or provide training/instruction to volunteers or Warehouse Support Worker I
- Work closely with Store management and administration to support flow of goods
- Operational & Safety Responsibilities
- Maintain a clean, organized, and safe warehouse environment
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s Health and safety policies and procedures.
- Handle small amounts of cash or receipts when authorized
- Coordinate workflow in absence of Store Manager
- Uphold TSA mission, conduct, and ethical standards at all times