Description:
Underwriting Case Coordinator (12 month contract)
The total target compensation (TTC) range, including salary and target bonus, is $45,050 - $84,800. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The TTC will be pro-rated for permanent part-time roles.
Empire Life is looking to hire an Underwriting Case Coordinator to join our Retail Underwriting team for a 12 month contract! We are actively seeking candidates to fill a current, open position.
Why pursue this opportunity
Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
Hone your skills - this is an opportunity that allows for you to grow your technical, and functional skills.
What you’ll be working on
- Ensures the efficient and effective management of all information necessary for the underwriting function
- Act as primary contact for advisors for offers and other issue communication; escalate issues to underwriters as deemed appropriate
- Communicate information to reinsurers, clients, advisors and third parties regarding underwriting evidence and decisions
- Inputs data on internal administration systems
- Support the underwriting department by providing administrative services
- Receive ownership of applications prior to issue; prepare and distribute communication to advisors; update underwriting administration system accurately and efficiently ensuring coverage changes are entered in a timely manner and reflected accurately
- Investigate and work with multiple vendors and appropriate experts regarding fee approvals to determine solutions to ensure effective cost management of doctor reports, medical exams and lab tests
- Participate in a variety of projects (system changes and testing, vendor surveys, department and Corporate projects)
What we’re looking for you to have
- Completion of post secondary education
- Work experience in individual insurance/financial services industry is an asset
- Knowledge of medical terminology is an asset
- Knowledge of word processing, spreadsheet, email, internet, database, and presentation computer software
- Bilingualism (English/French) is in asset
- Clear writing, listening and verbal communication skills
- Well-developed customer relations skills
- Ability to learn new technology
- Ability to work independently and as a team member
- Ability to prioritize and manage multiple tasks concurrently
- Attention to detail/accuracy
- If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.