Description:
The Sales Associate provides service to customers, sorts incoming products, and assists in the efficient and effective maintenance of thrift store operations.
RESPONSIBILITIES AND Accountabilities
- Contributes to meeting store sales budgets by maintaining customer service standards.
- May assist with store layout plans to attract customers including window displays and merchandise displays.
- Replenish inventory levels based on directions.
- Contributes to the control of inventory by retrieving, sorting, and pricing as per directions; protects the store from inventory shrinkage by close visual monitoring.
- Takes responsibility for the accurate financial transactions including credit card, debit, and cash.
- Perform daily cash-outs, including balancing sales and floats.
- Complies with all safety procedures and in/outdoor tidy maintenance guidelines.
- Performs janitorial duties as requested.
NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties.
CRITICAL RELATIONSHIP MANAGEMENT
Governance Boards and Councils: N/A
Internal: N/A
External: External donors
Managerial Responsibility
- Reports directly to the Retail Shift Supervisor
- Direct reports for this position: None
- This position is responsible for their own time and effort only.They may demonstrate work methods to new employees, volunteers, or students.
Financial And Materials Management
- Processes sales transactions, no budget responsibilities.
- Responsible for the safekeeping of thrift store supplies and equipment for business use.
Working Conditions
- Serves in a store or warehouse, within a busy CFS ministry. The location of work may create a possibility of experiencing the following disagreeable conditions:
- angry/abusive people and verbal abuse,
- minor risk of harm, injury, illness due to physical attacks from others and/or exposure to infectious diseases.
- Emergency Response situations (fire, bomb threat, etc)
- Dirty environment / odours (garbage, washrooms)
- Truck fumes
- Excessive noise
- Work schedule may impact life (weeknights and weekends)
- Monotonous work (repetitive tasks)
- Increased potential for on-site accidents (moving or sharp objects)
- Exposure to toxic chemicals
- Exposure to bodily fluids
- Other potentially dangerous situations (unsafe donations)
- Store Hours generally Monday – Saturday but require some flexibility for special events or urgent situations.
- Not required to travel.
HEALTH & SAFETY
- Required to complete general orientation, including safety in the workplace training and annual review.
- Contributes to the safety of staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store/warehouse, cleans spillage).
- Universal precautions: wearing personal protective equipment (PPE) as required, including gloves/glasses.
- Use anti-fatigue mats when necessary.