Travel Consultant

Description:

Flight Centre, a globally recognized leader in travel services, is seeking passionate and motivated Travel Consultants to join its team in Victoria, Canada. This role offers a unique opportunity for individuals who love travel, excel in sales, and enjoy helping others plan unforgettable journeys. As a Travel Consultant, you will play a key role in designing customized itineraries, booking travel services, and delivering exceptional customer experiences in a fast-paced retail environment.

The position is ideal for sales-driven professionals who thrive on achieving performance goals while building meaningful relationships with clients. Successful candidates will benefit from extensive training, career growth opportunities, and an inclusive, fun-loving workplace culture that rewards performance and innovation.

Key Responsibilities include:

• Planning, coordinating, and booking memorable travel experiences for clients, including flights, accommodation, cruises, tours, insurance, and more.

• Using in-depth travel knowledge to provide expert recommendations tailored to customer needs.

• Meeting and exceeding Key Performance Indicators (KPIs), commission goals, and sales targets.

• Creating accurate itineraries, invoices, and managing bookings across multiple systems.

• Delivering exceptional customer service by listening attentively, offering trusted advice, and ensuring clients feel valued and supported.

• Maintaining strong organizational skills to balance customer-facing responsibilities with administrative tasks.

• Building long-term client relationships to encourage repeat business and referrals.

Required Skills & Qualifications:

• High school diploma or higher education.

• At least 2 years of experience in sales or customer service, with a proven record of achieving targets.

• Strong ability to upsell products and services.

• International travel experience and passion for exploring the world.

• Advanced computer literacy with ability to manage complex booking systems.

• Ability to work full-time, including evenings and weekends.

• Excellent multitasking, organizational, and communication skills.

Work Perks & Benefits:

• Competitive salary with commission/incentive structure (earnings up to CAD 72000 annually).

• Generous paid time off policy.

• Exclusive travel perks and discounts.

• Health and wellness programs, including extended healthcare, dental, vision, fertility, and gender-affirming care.

• Life, AD&D, critical illness, and long-term disability insurance.

• Employee Assistance Program and financial wellness services.

• RRSP/RPP with employer matching.

• Tuition reimbursement and Employee Share Plan with company match.

• National and international conferences, award nights, and recognition programs.

• LEED® Gold-certified office spaces and corporate social responsibility initiatives, including paid volunteer days.

• Strong focus on diversity, equity, and inclusion, with multiple awards for accessibility and inclusivity.

• Global career mobility across Flight Centre brands and businesses.