Transaction Manager

Description:

The role of the Transaction Manager is to:

è To control and generate maximum profit retention for the Sales Department

è Achieve vehicle sales, finance sales, accessory sales volumes and profit objectives.

è Manage all vehicle sales processes within the business.

è Maximise business opportunities for finance and insurance products

è Adhere to the FCA guidelines at all times in regards to portraying financial information and regulated activities.

è Have the ability to work well under pressure, being reliable and organised; managing conflicting demands and meeting deadlines without compromising the quality of work and customer satisfaction.

Department/Business/Location:

Sales/Southampton Audi

Reports To

Sales Manager

Key Responsibilities

This Job Description is not contractual, and the content may be updated at any time.

è Manage customer follow up systems and procedures to increase customer sales from initial enquiries and existing Harwoods customers via the Lead Management System

è Generating sales through proactively second-facing and customer engagement

è Maximise income opportunities by offering funding and insurance products to customers whilst adhering to the FCA guidelines at all times; in regard to portraying financial information and regulated activities

è Actively convey the culture of putting customers first by means of TCF at all times and comply with the principles of the FCA for both the customer and the business.

è Review customer credit applications for complete information and accuracy, follow-up applications with customer and lending institutions

è Proactively identify and pursue relationship opportunities via outbound sales and marketing channels to improve future renewal activities and finance retention business

è Ensure accurate completion of documentation, prompt collection of outstanding payments and safe handling of cash and cheque transactions

è Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge

è Assist in ensuring that part exchange vehicles are correctly appraised and managed to generate maximum return

è Aim to achieve 100% customer referral with sales executive interaction

è Communicate promptly with the customer, sales manager, sales team and work colleagues

è Analyse current procedures and identify opportunities for improvement

è Formulate training plans for sales executives to increase car sales, finance, insurance and warranty sales

è Consult with customers to establish their needs, resolve any complaints professionally and calmly where necessary

è Represent the dealership and build strong relationships with lenders and financial institutions

è Assist the management team in planning, forecasting trends, and revising plans for the dealership on an ongoing basis

è Ensure the safety and security of people, vehicles and property reporting any known faults or hazards

Experience

Essential

è Must be an experienced Business Manager/Transaction Manager within the main dealer network.