Trade Deduction Coordinator

Description:

As part of the Trade Spend and Deductions Team, you will be managing a set of customer accounts to provide timely and accurate validation and claims creation of trade deductions. Daily interaction with Customer Service Representatives, Sales as well as Customers and Clients.

Responsibilities

• Daily management of all trade deductions and Post audit deductions, as assigned
• Includes monitoring deduction status, header types, reason codes and days outstanding
• Accurate validation -using Excel functions- with complete supporting documents as per SOP
• Daily monitoring of open deductions to ensure timely clearing
• Weekly review of individual and team goal to achieve month end targets
• Engage customers, client, and sales where required to resolve discrepancies
• Support investigation of trade related promotions as a result of deductions taken by customers
• Source backup documentation (debit notes and POS data when available) for deductions taken
• Monitor performance metrics for deductions
• Collect outstanding unauthorized deductions that customer agreed to repay and support the customer collection process
• Escalate deductions issues to Team Manager and Sales team
• Supply customer specific TPM reports and analysis as required
• For continuous improvement, address promotion setup accuracy versus customer deduction and promotional programs
• Be familiar with costing sheets, deal sheets, contract, promotions for assigned customers
• Work on special projects as required
• Backup support for team members as required
• Work closely with the Trade Spend Analysts for claims accuracy for assigned customers

Qualifications

• Relevant degree, diploma or equivalent experience required.
• Previous CPG or food industry experience with major retailers
• 2 – 5 years customer deductions experience: bill backs, price protections, allowances.
• Excellent verbal and written communication and problem-solving skills
• Excellent organizational and time management skills
• Proven ability to manage multiple priorities and adapt to changing needs of the business
• Resolve issues and fixing the root cause
• Strong team player with good interpersonal skills and a desire to work in a team environment
• Must be positive, passionate, and willing to make a difference
• Knowledge of Trade systems an asset (SAP, TPM, MEI, AFS, Exceedra}
• Strong Computer skills (MS Office, Excel Intermediate-Advanced)
• GS1 Knowledge a strong asset