Description:
As part of the Trade Spend and Deductions Team, you will be managing a set of customer accounts to provide timely and accurate validation and claims creation of trade deductions. Daily interaction with Customer Service Representatives, Sales as well as Customers and Clients.
Responsibilities
- Daily management of all trade deductions and Post audit deductions, as assigned
- Includes monitoring deduction status, header types, reason codes and days outstanding
- Accurate validation -using Excel functions- with complete supporting documents as per SOP
- Daily monitoring of open deductions to ensure timely clearing
- Weekly review of individual and team goal to achieve month end targets
- Engage customers, client, and sales where required to resolve discrepancies
- Support investigation of trade related promotions as a result of deductions taken by customers
- Source backup documentation (debit notes and POS data when available) for deductions taken
- Monitor performance metrics for deductions
- Collect outstanding unauthorized deductions that customer agreed to repay and support the customer collection process
- Escalate deductions issues to Team Manager and Sales team
- Supply customer specific TPM reports and analysis as required
- For continuous improvement, address promotion setup accuracy versus customer deduction and promotional programs
- Be familiar with costing sheets, deal sheets, contract, promotions for assigned customers
- Work on special projects as required
- Backup support for team members as required
- Work closely with the Trade Spend Analysts for claims accuracy for assigned customers
Qualifications
- Relevant degree, diploma or equivalent experience required.
- Previous CPG or food industry experience with major retailers
- 2 – 5 years customer deductions experience: bill backs, price protections, allowances.
- Excellent verbal and written communication and problem-solving skills
- Excellent organizational and time management skills
- Proven ability to manage multiple priorities and adapt to changing needs of the business
- Resolve issues and fixing the root cause
- Strong team player with good interpersonal skills and a desire to work in a team environment
- Must be positive, passionate, and willing to make a difference
- Knowledge of Trade systems an asset (SAP, TPM, MEI, AFS, Exceedra}
- Strong Computer skills (MS Office, Excel Intermediate-Advanced)
- GS1 Knowledge a strong asset