Tenant Support Representative

Description:

EDUCATION

• 2-year post-secondary diploma in Office Administration, Business or other related field

KNOWLEDGE/EXPERIENCE

• At least 1 year in customer service / property management field
• Rent Geared to Income (RGI) calculation experience
• At least 3 years in a maintenance related environment, property management or related field is preferred
• Course/certificate Rent-Geared-to-Income (RGI) training is preferred
• Knowledge of Yardi or other property management software is preferred
• Bookkeeping experience is preferred

SKILLS

• Microsoft Office capability, including MS Word, Excel
• Excellent organizational and phone skills
• Excellent verbal and written communication skills
• Excellent social skills and an ability to effectively manage and build relationships with difficult clients
• Ability to work in a fast-paced environment with shifting priorities and timelines
• Ability to work independently with minimal supervision and in a team environment within tight deadlines
• Knowledge of various legislation, including Residential Tenancies Act, Building Code and Housing Services Act is preferred
• Bilingual English and French is considered an asset