Description:
Responsibilities:
In this position, you will:
- Implement, configure, and support cloud, network, endpoint, MDM, ITSM and security applications
- Implement and configure audio visual equipment at Education Centre, provide support for meetings and events
- Install and configure computer and mobile devices, server and directory services, system and application software, network nodes, IP devices, printers, scanners, and other technologies in schools and District locations
- Establish standards and procedures and apply scripting language for system configuration
- Configure, program and administrate the ITSM solution in the district
- Implement the District’s printing initiative
- Prepare and execute detailed plans for complex multi-functional projects
- Research and analyze emerging trends in technology and systems architecture, evaluate alternatives and make recommendations
- Develop and deliver training workshops for technical and end user audiences
- Liaise with stakeholders, LIT teams, vendors, contractors and other third parties as required to support district services
- Perform information technology support to the Division
- Performs other related duties as required
Qualifications:
- Completion of grade 12 plus three (3) years full-time of combined post-secondary education in information technology, electronics, electrical and telecommunications.
- More than five (5) years of experience in the following: AV systems, mobile device management (MDM), endpoint protection, and IT service management (ITSM) solutions Experience working in a K-12 education organization an asset.
- Strong technical skill in deploying and supporting AV and screen-sharing technologies (Apple TV, AirTame, AirPlay, Miracast, Google Cast), and video conferencing platforms (Teams, Zoom, Webex).
- Proficient with Apple and Microsoft devices, endpoint security, and printing (Papercut).
- Experienced in configuring and supporting networking, Mac/PC MDM, virtual environments, and O365, Azure AD, Intune, Jamf, PowerShell and ITSM tools.
- Excellent communication skills (verbal and written) and experience in designing/delivering presentations.
- Must be able to meet the following assessment: Hands-on 1 hour series of tasks/problems (70%+).
- Successful candidate must be willing to work evenings as required and be able to lift/carry/move weights up to 50 lbs. Evening work will be pre-scheduled and paid as OT (approx. 3 per month, 10 months of the year, 30 total).