Technical Support Specialist

Description:

As a Technical Support Specialist II – FME Flow at Safe Software, you will serve as a technical resource supporting complex customer environments and enterprise-scale deployments. This role requires deep product knowledge, strong analytical skills, and the ability to provide architectural guidance. We have an immediate opening and are excited to find the right candidate to join our team.

You will collaborate with Customer Experience and Development teams to investigate advanced technical challenges and identify root causes in diverse and highly configurable environments. You will advise customers on FME Flow architecture, ecosystem integrations, and deployment strategies that support long-term scalability.

In addition to case work, you will strengthen the broader FME knowledge ecosystem. Based on customer trends and user experience insights, you will create product improvement requests, recommend documentation updates, and contribute detailed knowledge base articles and tutorials.

You will also support customer growth and adoption initiatives by conducting software demonstrations, building proof-of-concept solutions, and delivering training sessions and presentations. Success in this role includes the ability to guide large and complex organizations in designing systems that grow with their data demands.

We welcome applicants from diverse backgrounds and experiences. If you are interested in this role but do not meet every qualification listed, we encourage you to apply. We value technical depth, collaboration, and continuous development.

About The Team

This role is part of Safe Software’s Customer Experience team. The team supports customers globally, helping them implement, optimize, and expand their use of FME products.

As a member of the team, you will contribute to shared expertise, participate in feature testing and product feedback cycles, and help shape how we support complex enterprise environments. The team values collaboration, practical problem-solving, and continuous improvement.

What You’ll Be Doing

As a Technical Support Specialist II – FME Flow, you will:

Investigate and resolve highly complex technical issues in collaboration with Customer Experience and Development teams.
Advise customers on FME Flow architecture, deployment strategies, and ecosystem integrations.
Support enterprise-level implementations across cloud, containerized, and on-premises environments.
Conduct software demonstrations and build proof-of-concept solutions for new and existing customers.
Create product improvement requests and advocate for enhancements based on customer experience and trends.
Develop and update detailed technical documentation, knowledge base articles, and step-by-step tutorials.
Design and deliver training materials, webinars, and presentations to support customer growth and community engagement.
Test new product features, attend feature demonstrations, and stay current with product updates.
Research emerging technologies and configurations to support customers, colleagues, and developers.
Contribute technical expertise to cross-functional initiatives, including marketing and product launches.
Share knowledge within the team and contribute to developing deeper technical capability across Customer Experience.

Qualifications, Skills, And Competencies

At Safe Software, we welcome diverse backgrounds and experiences. While not all candidates will have everything listed, the most successful candidates will bring many of the following:

What We’re Looking For

Technical Expertise: Significant experience supporting or administering complex enterprise software environments.
FME Flow Experience: Experience using and supporting FME Flow in production environments.
Cloud Experience: Experience with cloud platforms such as Azure, AWS, or Google Cloud
Systems Architecture: Understanding of enterprise system design, integrations, networking, and security practices.
Customer Advisory Experience: Experience guiding customers through complex technical and architectural decisions.
Analytical Problem-Solving: Ability to investigate unfamiliar configurations and identify root causes in broad, flexible systems.
Communication and Enablement: Experience delivering technical demonstrations, presentations, or training to varied audiences.
Cross-Functional Collaboration: Proven ability to work effectively with Development, Product, and other internal teams.
Continuous Learning: Commitment to staying current with evolving technologies and product capabilities.

Nice To Have

Enterprise Architecture Experience: Experience advising large or complex organizations on scalable system design.
Technical Content Development: Experience creating in-depth documentation, tutorials, or learning resources.
Scripting and APIs: Experience with Python, JavaScript, or other scripting languages, and working with APIs.
Database Expertise: Experience with databases such as PostgreSQL, SQL Server, or Oracle.
Multilingual Skills: Ability to support customers in more than one language is an asset.