Technical Support Engineer

Description:

Cohesity, a recognized leader in AI-powered data security and management, is hiring a Technical Support Engineer to join its support team in the Greater Vancouver Metropolitan Area. This role provides an exciting opportunity to work in a cutting-edge technology environment with global customers, providing timely and effective technical resolutions related to data security, storage, virtualization, and networking.

The support engineer will serve as a key player in diagnosing, troubleshooting, and resolving complex technical issues. You'll collaborate closely with engineering and account teams, ensure product quality and usability, and contribute to the support knowledge base. Your role is essential to driving customer satisfaction and enhancing product performance in a dynamic, mission-critical environment.

Key Responsibilities:

• Deliver exceptional support to Cohesity customers across business hours and rotational shifts

• Reproduce customer issues in lab environments for effective troubleshooting

• Collaborate with internal engineering and customer account teams

• Create documentation and reusable resources such as knowledge base articles

• Monitor and assess product support readiness and share feedback for improvements

• Apply expert judgment to select optimal resolution methods for unique issues

• Continuously enhance customer experience by adopting proactive support measures

Employee Benefits:

• Competitive salary and bonus/equity opportunities

• Health and wellness coverage

• Paid vacation and holidays

• RRSP/pension contributions

• Life and disability insurance

• Work-from-office hybrid model: 2–3 days/week for those within 45 minutes commuting range

Equal Opportunity Statement:

Cohesity is an Equal Employment Opportunity Employer committed to diversity. Applicants are considered regardless of race, gender, sexual orientation, disability, or other legally protected status.