Technical Support Engineer

Description:

The Team is responsible for providing high-quality Technical Support across a wide suite of products within the DVR business segment. The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided with a high-quality service and maintain client satisfaction. The team is responsible for owning and maintaining our cloud-hosted apps.

The Impact: The role is an extremely critical role to help affect a positive client experience by virtue of maintaining high availability of business-critical services/applications.

What’s in it for you: The role provides for the successful candidate to have:
 

• Opportunity to interact and engage with senior technology and operations users
• Work on the latest in technology like AWS, Terraform, Splunk, Grafana etc.
• Work in an environment which allows for complete ownership and scalability
• Exposure to learn about industry-leading Equities products
   

Responsibilities: We are looking for a seasoned TechOps/app Support Engineer who has experience:
 

• The person would require delivering all aspects of production support for various applications, along with some of the 3rd party vendor products, including incident resolution or proactive mitigation, change & problem management; would ensure compliance with all agreed SLAs and requirements
• managing and maintaining cloud infrastructure
• performing a variety of tasks, including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarising and communicating progress and status
• mentoring and developing junior members of the team
• ability to act as SME and ability to independently handle client issues and incident escalations