Description:
An Ottawa-based, nationally-renowned law firm HQ’d in Downtown Ottawa is looking for a Technical Manager, IT to lead their entire IT infrastructure from day-to-day support operations to long-term planning and strategic leadership. This person will provide hands-on troubleshooting and technical leadership on IM/IT initiatives in a deadline-driven, legal environment.
Known for their progressive culture and collaborative environment, this law firm is a top employer in the region and is prioritizing attitude and aptitude above all else. As this role requires full-time in-office (four to five days on-site per week), only candidates residing in the National Capital Region will be considered.
Duties include but are not limited to:
- Complete ownership of the internal IT function including day-to-day technical support and operations, development and implementation of IT policies and procedures, digital transformation projects and budget oversight, external vendor management, etc.
- Day-to-day IT support and hands-on troubleshooting for internal users both in-office and remotely in a Windows-heavy environment (M365/Azure)
- Software and hardware installations and configurations, onboarding/offboarding such as device and system configuration, Office 365 administration (SharePoint, Teams, etc.), data recovery and troubleshooting, etc.
- Management of IT asset inventory and continuous research into emerging industry trends, solutions, etc.
- Facilitating the support and technical training for staff on new business applications, IT systems, cybersecurity measures/solutions, etc.
About You
The successful candidate will have the following:
- Bachelor’s degree or diploma in Information Technology, Computer Science, Software Engineering, Networking, or similar
- 6+ years of industry experience in an IT operations and technical support/system administration capacity within a Windows environment; ideally within a small team or legal setting
- Experience leading a holistic IM/IT function managing everything from software and hardware systems, digital transformation projects, network administration, security protocols, etc.
- Extensive Office 365 knowledge/experience
- Bilingualism in both official languages (English & French) is considered an asset and is not imperative
- Strong interpersonal and collaborative skills as well as the ability to thrive both in a team and autonomously