Description:
The Technical Consultant (Delivery Customer Solutions Engineer) provides the technical leadership for the implementation of voice and data services to Bell Business Market’s Government, Enterprise and SMB account teams. DCSEs are the primary technical consultants to the account team and customer from a technology delivery perspective. DCSEs use account knowledge and technology to deliver advanced technical solutions designed by Account Architects.
As the prime of connectivity services delivery, the DCSE manages the technical relationship with the Customer, Account Team, and internal technical support resources; and is responsible for the integrity and optimization of customer network.
Key Responsibilities
- As a technology leader and consultant in post-sales delivery, completes detailed technical analysis and provides optimized network solutions delivery plans for business clients.
- Adhere to the technical architecture of the customer account plan and is responsible from a design, planning and strategy perspective for the Client delivery plan.
- Interacts on a regular basis with customers, many of which are very knowledgeable of current and leading edge telecommunications and information technologies; as such, the DCSE is expected to be able to speak to and contribute significantly to the delivery strategies of a wide range of Bell products and services, standard and non-standard, existing and planned.
- Provides guidance for identifying professional services opportunities utilizing the resource skills within Managed Services.
- Influences other team members with respect to non-standard applications of some technologies.
- Maintain technical leadership and responsibilities, particularly during delivery of various connectivity services. (IP/MPLS, SD-WAN, Cloud)
- Deals simultaneously with a wide variety of issues, in an atmosphere that can be quite ambiguous.
Critical Qualifications
- Bachelor's degree in Engineering, Computer Science, or an equivalent combination of technical education and relevant industry experience.
- 5–8 years of experience in telecommunications, technology consulting, solutions engineering, or a related technical field.
- Strong knowledge of IP Networking, IP Telephony, Voice and Data solutions, and modern communications technologies.
- Experience or exposure to Artificial Intelligence (AI) technologies and their business applications.
- Solid understanding of business processes and the ability to align technical solutions with customer and organizational objectives.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and develop effective solutions.
- Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
- Excellent verbal, written, and presentation skills, with the ability to communicate technical concepts to both technical and non-technical audiences.
- Strong customer-facing and stakeholder management skills, including the ability to build relationships and influence decision-making.
- Experience developing technical recommendations, solution designs, business cases, and customer proposals.
- Proven ability to work independently and collaboratively across cross-functional teams.