Technical Application Administrator Lead

Description:

Technical Application Administrator Lead 

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.
 

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching
   

Summary

Operate and lead secure, reliable analytics, data, and MarTech platforms enabling trusted reporting, integrations, and digital marketing at enterprise scale.

What will your typical day look like?

You will lead day-to-day administration, availability, and security of analytics, BI, and MarTech platforms. This role blends hands-on technical operations with L2/L3 support, partnering with Technology, Data, Marketing, Security, and vendors to ensure reliable, compliant platforms.
 

• Administer and support enterprise analytics, BI, and MarTech platforms across on prem and cloud environments.
• Manage user access, roles, licensing, SSO/MFA integration, and periodic access reviews.
• Operate BI platforms (Power BI, Qlik): workspaces/apps, gateways, refresh schedules, and issue resolution.
• Support integrations, APIs, and secure file transfers (SFTP), including troubleshooting failures.
• Provide operational data support including ingestion monitoring, reconciliation, and data quality triage.
• Coordinate upgrades, incidents, changes, vendor escalations, and audit evidence.
• Maintain runbooks, SOPs, and operational documentation; drive continuous improvement and mentoring.
• Lease between application team and infrastructure team.
• Administer various other tools used by the application team (i.e. GitHub, Loqate, etc…)
   

About The Team

This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. And we do it with the kind of drive and passion that comes from loving what you do—and who you do it with.

Enough About Us, Let’s Talk About You

You are someone with these skills, expereince and qualifications:
 

• 7+ years in application administration, BI/platform operations, or data systems support
• Experience with two or more of: SAS, Power BI, Qlik, Adobe ecosystem, Salesforce
• Experience supporting integrations and data pipelines
• Bachelor’s degree in Computer Science or equivalent experience
• Experience administering enterprise applications across SaaS, on‑premises, and hybrid environments
• Proficiency in BI platform administration, including Power BI and Qlik
• Hands-on experience with MarTech platforms such as SAS CI 360, Adobe Experience Cloud, and Salesforce
• Strong identity and access management skills, including RBAC, SSO, MFA, and AD/LDAP
• Expertise in secure file transfer protocols and tooling (SFTP, SSH keys)
• Solid SQL fundamentals with experience in data validation and troubleshooting
• Proven incident management capability with strong documentation practices and effective stakeholder communication