Technical Account Manager

Description:

NORTAC Defence®, a leading provider of tactical communications solutions for military, first responders, and law enforcement agencies, is looking for a Technical Account Manager (TAM) to join its team. This role requires a strong background in military, law enforcement, or first responder communications and a passion for delivering cutting-edge tracking and command solutions to defence and government groups worldwide.

As the primary technical point of contact for customers, you will play a crucial role in ensuring successful deployment, integration, and operation of NORTAC Defence®’s solutions.

Responsibilities:

✅ Customer & Technical Support:

• Act as the primary technical contact for customers, ensuring their needs are met

• Provide technical guidance on NORTAC Defence®’s products, including system integrations

• Conduct product demonstrations, training sessions, and onboarding support

• Support RFx development and responses, serving as a subject matter expert

✅ Client Engagement & Relationship Management:

• Build and maintain strong relationships with military, civil defence, law enforcement, and first responder agencies globally

• Gather customer feedback and contribute to product improvements and development

• Represent NORTAC Defence® at industry events, conferences, and trade shows

✅ Collaboration & Business Development:

• Work closely with business development, engineering, and support teams to ensure customer success

• Travel domestically and internationally to meet clients and provide on-site support

Required Qualifications & Skills:

🎖 Military, law enforcement, or first responder communications background
📡 Experience with satellite communication systems, GPS tracking, and encryption technologies
🗣 Excellent interpersonal and communication skills (able to explain technical concepts to non-technical stakeholders)
🔍 Strong problem-solving skills and a proactive approach to customer challenges
💼 Proficiency in Microsoft Office and relevant business tools
✈ Willingness to travel internationally
🌍 Fluent in English; French is an asset

Preferred Qualifications & Skills:

📈 Experience in technical sales or business development in the defence or public safety sector
📝 Knowledge of government procurement processes and RFx submissions

What We Offer:

💰 Competitive compensation package
📈 Career growth & professional development opportunities
🤝 Collaborative & dynamic work environment
🎯 Opportunity to impact mission-critical operations