Team Leader Training

Description:

We’re seeking a dynamic and experienced Team Leader to support and develop a team of Trainers, responsible for delivering high‑quality learning programs across multiple Operational teams. In this role, you will ensure the training team is engaged, aligned with business priorities, and equipped to deliver the knowledge and skills learners need to succeed.

The ideal candidate brings strong leadership and performance‑management experience, an understanding of adult learning principles, training facilitation best practices, and measurement of their effectiveness. You will provide clear direction on workload and priorities while fostering a collaborative, high‑performing culture within the team and with key stakeholders.

If you’re passionate about developing people, partnering with diverse business units, and driving measurable results, we’d love to hear from you.

Position Summary

Reporting to the Manager, Client Solutions, the Team Leader of Training plays a critical role in ensuring the successful delivery of training programs, improving post‑training performance outcomes, and enhancing stakeholder satisfaction. You will lead a team of Trainers who support multiple Operational partners, ensuring consistency, quality, and alignment with organizational goals.

Key Responsibilities

Leadership & Team Oversight

You embody our core values—Caring, Accountable, Responsive, Innovative, and Community-Minded—in everything you do:
 

• Lead with Care: Lead, coach, and develop a team of Trainers to ensure high performance and professional growth. Allocate resources effectively. Foster a collaborative and customer-focused team culture. You will provide coaching, performance management, and professional development opportunities.
• Be Accountable: Foster a high-performance culture focused on accountability, collaboration, and continuous improvement. You drive performance by ensuring quality, professionalism and training delivery through clear guidance and oversight.
• Stay Responsive: You collaborate across departments and engage with stakeholders to deliver timely, effective solutions to training needs.
• Drive Innovation: You champion new ideas and methods that enhance the training experience
• Build Community: You foster strong, trust-based relationships with internal and external stakeholders, contributing to a culture of respect, collaboration, and shared success.
   

Operational fluency
 

• You are familiar with Operations’ workflows, SLAs, KPIs, quality metrics, and performance goals.
• You understand operational needs in order to translate into training solutions
   

Stakeholder Management
 

• You partner effectively with Operations Leaders, and other stakeholders
• You communicate proactively about training plans, risks, and results.
• You manage expectations around training timelines, capacity, and change impacts.
• You are skilled at navigating competing priorities across multiple Ops teams.
   

Strategic Collaboration
 

• You work closely with stakeholders to align training team objectives with business priorities.
• You serve as a key liaison between trainers, and stakeholders.