Team Assistant

Description:

• Processing new referrals, including data entry of client information;
• Responding appropriately to incoming phone calls and inquiries as directed by triage decision making tree;
• Updating and maintaining current client information and records in CHRIS database, including client’s service bookings;
• Assembling and maintaining files of pertinent client information; verifying that all relevant documents have been completed and filed;
• Booking home visits and client conferences as needed;
• Processing letters, client applications and other client forms;
• Preparing client reports for Care Coordinators/Placement Coordinators as required;
• Generating reports and labels from CHRIS;
• Reviewing and investigating SAFs;
• Securing and/or shredding confidential documents as required;
• Transcribing, copying and distributing letters, memos and conference reports using word processing software and other equipment;
• Other duties as required.

EDUCATION AND EXPERIENCE

• Successful completion of grade 12, plus an additional program of up to one year in duration;
• Two to three years of relevant administrative office experience;
• Knowledge or experience in medical terminology an asset;
• Understanding of available community resources, services and the roles of health care professionals, hospital and support workers;
• Proficient in the operation of a personal computer in a networked environment using computer software and data entry skills;
• Able to communicate effectively in both oral and written formats with internal staff and external clients;
• Knowledge of office systems, procedures and business practices;
• Able to work effectively in a team based setting, strong planning and organizational skills, along with the ability to multi-task and respond to changing priorities, and to work independently;
• Able to relate effectively with sensitivity, tact and discretion to clients, family members, staff and the public, along with ability to maintain confidentiality.