Description:
Systems Administrator
Must Have
- Identify and provide solutions to complex application development problems
- Ability to acquire knowledge of program area, IT systems, and business environment
- Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented
- Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources
Nice Have
- Knowledge of, or ability to gain knowledge in, the Public Sector / OPS IT Service Management framework
- Open to learning new contact center solutions applications
- Experience solving issues with contact center solutions including AWS products such as:
- Amazon Connect (primary)
- Computer Talk (Ice bar application - secondary)
- NICE workforce management applications
Responsibilities
- Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations
- Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented
- Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources
- Upkeep, configure, install, and support the clients' network and coordinate the various systems
General Skills
- Experience at specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations
- Experience with one or more operating systems
- Experience with one or more hardware platforms
- Experience with information retrieval packages
- Experience with one or more communications protocols
- Experience with middleware and gateways
- Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; and interpersonal skills
- Team player with track record for meeting deadlines
Desirable Skills
- Experience with distributed and networked systems
- Awareness of emerging IT trends
- Experience in one or more programming languages
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards