Support Consultant

Description:

Deloitte Canada is inviting experienced Oracle professionals to express interest in future opportunities for the Oracle HCM Support Consultant (Operate) role. This position offers a chance to be part of a forward-thinking and dynamic environment that blends innovation, flexibility, and professional growth.

As an Oracle HCM Support Consultant, you will play a crucial role in supporting clients across Canada by managing, optimizing, and enhancing their Oracle Human Capital Management (HCM) systems. You will be responsible for providing expert-level support, troubleshooting system issues, performing configuration tasks, testing, and guiding clients in leveraging Oracle HCM functionalities to achieve business goals.

You will collaborate with cross-functional teams in HR, Finance, and IT to ensure smooth HR operations and system integration, working closely with clients to understand their business needs, provide recommendations, and ensure successful system performance. The role is ideal for professionals who enjoy solving complex problems, providing client-focused solutions, and working in a hybrid or remote environment that supports flexibility and work-life balance.

Key Responsibilities:

• Oversee the Oracle HCM workstream and deliver expert guidance on best practices and process optimization.

• Conduct system configuration, testing, and validation to ensure accurate and efficient functionality.

• Troubleshoot and resolve technical issues while maintaining compliance with relevant policies and regulations.

• Collaborate with HR, Finance, and IT teams to streamline payroll and HR operations.

• Assist with data conversion, integration, and user training.

• Support cloud environment reviews to ensure adherence to security and compliance standards.

• Stay updated on Oracle’s roadmap and quarterly release impacts, providing clients with proactive recommendations.

• Mentor junior team members and ensure high-quality service delivery.

About the Team:

The Operate Services Team at Deloitte harnesses cutting-edge technologies, global talent, and agile delivery models to deliver sustained client value. This team goes beyond traditional business process outsourcing by partnering closely with clients to innovate, optimize, and continuously enhance business operations.

Specializing in Application Managed Services for Human Resource technologies, Deloitte’s Operate team ensures that major clients’ HR systems function at peak efficiency. The environment promotes collaboration, learning, and professional development, enabling consultants to shape their career paths while contributing to innovative client solutions.

Candidate Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

• Minimum of 3 years’ experience in supporting or consulting on Oracle HCM modules.

• Strong understanding of system integrations and data analysis.

• Excellent communication skills, capable of translating technical details for non-technical stakeholders.

• Analytical mindset with strong problem-solving skills and attention to detail.

• Demonstrated ability to build and maintain strong client relationships.

• Relevant Oracle certifications (HCM or Cloud) are highly desirable.

Benefits:

Deloitte offers one of the most comprehensive rewards programs in Canada, emphasizing well-being, flexibility, and professional growth. Benefits include:

• Competitive base salary and performance-based bonus eligibility

• CAD 4000 annual mental health support allowance

• CAD 1300 annual flexible wellness benefit

• Flexible and hybrid work arrangements

• Paid vacation and “Deloitte Days” (firm-wide closures)

• Dedicated professional development and innovation days

• Inclusive and diverse culture with employee resource groups

• Extensive health, dental, and pension programs