Description:
Ensure adherence to Standard Operating Guidelines and immediate response to all complex emergencies. To interview, hire, performance manage, train, schedule and provide uniforms for all Security Guards in the department.
What you will deliver:
- Manage the activities of employees to ensure the timely and effective achievement of departmental goals and objectives, within prescribed policies, procedures and standard business practices; and
- Provide regular motivation and mentoring to all staff to encourage ongoing professional development for succession planning purposes.
- Development and implement Standard Operating Guidelines to provide Security Department with clear, concise instructions for performing daily duties;
- Receive and checks invoices, ensures accurate coding and submits Requests for Payment for contract security and other related services;
- Determine needs and resources and coordinate training of staff;
- Monitor the dress, deportment and written reports of staff;
- Investigate tenant complaints, thefts and suspicious activities promptly and follow up with tenants, management and others;
- Schedule daily activities of staff to ensure qualified coverage of security functions;
- Collaborate closely with tenants on behalf of CF management to resolve issues and concerns and provide advice on loss control and other security matters;
- Review, distribute and file daily memoranda, staff records and correspondence;
- Maintain open communication with all personnel in order to seek new ways for improving the overall operation of the department;
- Conduct formal or informal training of staff in First Aid, CPR, handcuffing techniques, self-defense, report writing and other skills or knowledge related to security responsibilities;
- Write comprehensive security reports and summaries;
- Supervise/handle sensitive, high profile situations in professional and exemplary manner;
- Maintain currency of knowledge with respect to relevant legislation and regulations including, but not limited to: Collective Agreement(s), Employment Standards Act, Human Rights Code, Occupational Health and Safety Act, The Criminal Code, and The Trespass to Property Act;
What you need to succeed:
- College diploma in Law Enforcement and/or Security Administration;
- 3 - 4 years’ experience with a security firm or law enforcement agency
- 2 years supervisory experience or equivalent combination of related education, training and experience
- Valid certification in First Aid, CPR and WHMIS
- Valid Provincial Security License
- Good knowledge of site security and life safety needs and Industry-related techniques, technology and trends
- knowledgeable of applicable federal, provincial and municipal legislation and regulations
- Strong organizational, prioritization and time management skills
- Good report writing skills
- Good customer service and leadership skills
- Ability to delegate effectively and be flexible and adaptable in dealing with a diversity of people and situations
- Understanding of budget process
- Digital literacy in Word and Google Suite