Student Services Manager

Description:

Bright Can-Achieve is currently seeking a Student Services Manager to join their Vancouver team. This full-time, on-site role requires a dynamic and organized professional who will lead and manage comprehensive services for international students, act as a bridge between students and their academic or personal circles, and guide them through the Canadian education system.

Key Responsibilities

1. Student Management & Guardian Coordination

• Oversee daily student services for international students during their stay in Canada

• Maintain detailed student profiles; conduct regular interviews and wellness check-ins

• Facilitate communication between students, parents, host families, and schools

2. Guardian Team Management

• Lead and assign responsibilities within the guardian team

• Develop and standardize service procedures

• Deliver training and evaluate team performance

• Manage special cases and emergencies with discretion

3. Academic & University Application Support

• Assist students with academic planning, course selection, and post-secondary applications

• Monitor academic progress and arrange tutoring as needed

• Provide personalized guidance for academic and personal development

4. School & Partner Relationship Maintenance

• Regularly visit partner schools and maintain professional relationships

• Attend school meetings and communicate student updates to all stakeholders

• Expand partnerships and local educational resource networks

5. Reporting & Parent Communication

• Prepare and send regular service and progress reports to parents

• Organize parent-student seminars, meetings, and orientation sessions

• Provide emergency response and support students' emotional and behavioral well-being

Qualifications

• Bachelor’s degree or higher in Education, Psychology, Social Work, or International Education

• At least 3 years of experience in a relevant field such as international student services or education

• Prior team management experience and strong leadership skills

• Deep understanding of Canadian high school and university systems

• Bilingual fluency in English and Chinese (written and spoken)

• Legally authorized to work in Canada (work permit or permanent resident status required)

Preferred Qualifications

• RCIC license (Regulated Canadian Immigration Consultant) is a major asset

• Background in psychology or youth counseling is strongly preferred

What We Offer

• Competitive salary with performance bonuses

• Full professional training and career development opportunities

• Inclusive, diverse, and collaborative team culture

• Supportive and flexible working environment