Student - Claims Support

Description:

What you will be doing:

• Triage incoming emails to the Claims team to prioritize work, provide status updates, send forms and identify escalations or complex issues as required
• Process follow up request to Advisors, Claimants and Third Parties for information to proceed with claim
• Process admin tasks as required for claims team
• May also be required as time permits to aid in:
• Processing changes to Advisor contract information on the Fasat System for MGAs, AGAs, Producer Groups and Advisors
• Processing basic Agent of Record Changes and Block Transfers on Life and Annuity policies on Fasat, Ingenium and Vax
• Processing override changes, banking and pay instruction changes
• Update initial and renewal Licenses and E&O information for MGAs, Producer Groups and Advisors
• Process terminations on Fasat as directed by EL Compliance Officer, Insurance Councils and MGAs
• Independent project work as required
• Daily maintenance of dashboard information

What you will bring:

• Enrolled in post-secondary education
• Analytical mindset; we are looking for someone who enjoys working with numbers
• Ability to thrive in a fast-paced environment while working with tight deadlines and multiple priorities
• Great customer service etiquette paired with strong verbal and written communication skills
• Strong computer skills, proficiency in Microsoft 360 applications including Word and Excel
• Ability to support team goals and targets combined with ability to work independently
• Key attention to detail and a focus on maintaining accuracy

What’s in it for you:

• A healthy work-life balance with employee wellness top of mind
• We value open, honest communication between team members, challenging each other to continually improve
• Employee resource groups that support an inclusive work environment
• A company subsidized cafeteria with a variety of daily options
• Regular EQ Together events focused on company togetherness and collaboration