Strategic Technology Analyst

Description:

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.

What You Will Do

The Strategic Technical Analyst, reporting to the Director, Business and Application Support, FCC, is accountable for all technical aspects related to the assigned Projects, and providing technical operations support for the Technical Architecture, Development, Business Analysis, technical Support, and Project groups at FCC, as well as managing the execution of strategic initiatives based on priorities set forth in business plans as assigned. The role works closely with other team members within FCC to attain the departmental SLA's and Divisional/Organizational goals

Key Accountabilities

Participate in strategic planning of IT projects that have a companywide and/or department wide impact.
 

• Continually applies knowledge and expertise on initiatives having a companywide impact and offers input and guidance to the various groups involved to ensure successful outcomes.
   

Identify, prioritize, and address issues/tasks that are critical to the success of the business.
 

• Continually strives to accomplish tasks in a more cost effective and efficient manner.
• Works with business partners to gain support for ideas and follows through on implementation.
   

Maintain a focus on quality that is driven by the requirements of the project/task to ensure a positive client experience. Creates a professional environment where business partners can work collaboratively.

Support for Audit. Provide technical information and support for Audit inquiries working with the other FCC technical partners to complete audit deliverables and participate in improving the policies and procedures of the FCC technical department.
 

• Ensure timely completion and detailed answers provided upon request.
   

Support for team members. Provides higher level support and education for direct support team members that require additional input or expertise. Acts as subject matter expert on Application support.
 

• Positive team experience through feedback received; all expectations achieved.
   

Proactively reviews internal process gaps and inefficiencies, and client specific issues/problems and looks for innovative solutions. Be creative and build a reputation as a problem-solving partner to our clients and internal groups.
 

• Increased employee engagement and successfully implement continuous improvement initiatives throughout the year, on time. Other duties as assigned.
   

What We Are Looking For
 

• Strong knowledge of the FCC business model including Correspondent Brokers and Portfolio Managers.
• Strong communication, verbal, and written skills Strong interpersonal skills, in particular influencing in a multi department setting Strong understanding of on premise and cloud technology and principles/technologies of information security Strong technical skills including the Broadridge Dataphile system Highly organized with special attention to detail.
   

The Expertise You Bring
 

• A minimum of 7 years in an IT Operations lead role
• Experience in change management and problem management methodologies
• 5 to 7 years financial industry experience.
   

Education

University degree or College diploma (preferably in Engineering or Computer Science), or equivalent work experience.

Nice to Have
 

• 10 years’ experience in Canadian brokerage industry preferable with Broadridge Dataphile experience
• CSC or IFIC
• Bilingual (French/English) verbal and written skills