Sr. Product Manager

Description:

As the Senior Product Manager for Service Experience - Channel & Automation, you’ll architect the foundation that makes intelligent Service comms scalable, intelligent, and timely. You’ll own the orchestration layer that powers personalized, multi-channel service messaging — across in-product surfaces, email, dashboards, and agent tools. From building a rules engine that decides when and how we reach out, to defining priority logic for service campaigns, you’ll be the brain behind every automated interaction. Your work will directly impact system responsiveness, service consistency, and the speed at which issues get fixed — all while empowering other product and operations teams to move faster with less friction.

Job Description:

• Meet our team
  
   

The Service Experience Growth team sits at the intersection of product, engineering, support, and trust. We’re on a mission to reinvent service for the modern financial ecosystem. We own in-house platform that powers service experiences for the entire PayPal ecosystem. You’ll be joining a team that works across consumer and merchant journeys, and partners closely with design, data science, and engineering to build the future of service that is predictive, personalized and AI-driven.