Description:
The vacant Solutions Engineering Lead, Fraud Product will report to the Leader, Solutions Engineering and is a senior client facing individual contributor responsible for shaping complex opportunities and scaling Solutions Engineering impact across Interac’s product lines at varying stages of maturity. Operating at the intersection of Sales, Client Relationship, Product, and Interac customers, this role brings strong technical judgment, business acumen, and adaptability.
You engage early in the sales cycle to define use cases and value propositions, validate solution fit, and drive technical strategy for high-value opportunities. Beyond direct customer engagement, you play a critical role in operationalizing and evolving Solutions Engineering best practices, influencing how the function partners with Sales, Product, and Client teams across the organization by closely collaborating with the Leader, Solutions Engineering. The scope and focus of this role will vary based on product line, product maturity, customer complexity, and strategic priorities.
What You Will Do:
Revenue Generation
- Lead and own technical discovery and qualification for complex, high-value opportunities in partnership with Sales and Client Leads
- Shape opportunity strategy, account planning, and solution approaches aligned to customer outcomes and business value
- Design and deliver executive-ready presentations; customize demos and prototypes; and co-design POCs and technical trials in partnership with Client and Product teams
- Assess solution fit, risks, dependencies, and integration requirements, clearly articulating trade-offs and recommendations
- Drive technical strategy and contribute to RFP responses in alignment with Product and Sales/Client Teams
- Serve as a technical escalation point, resolving ambiguity and guiding decision-making
Sales Enablement & Practice Scaling
- Develop, evolve, and maintain reusable assets including presentations, demos, FAQs, guides, playbooks
- Deliver training and enablement to Sales, Client teams, and Partners
- Help standardize and refine discovery, demo, and POC approaches across products
- Identify gaps in tooling, content, or process and partner with the Solutions Engineering Practice Leader and cross-functional teams to address them
- Serve as a senior individual contributor, modeling best practices for the SE Practice
Product Partnership & Feedback Management
- Act as a senior customer advocate, translating field insights into actionable product feedback
- Serve as Product’s field extension, managing client expectations and enabling clear communication of roadmap direction
- Influence prioritization and trade-offs by participating in roadmap discussions, release planning, feature validation, and beta programs
- Support Quarterly Integrated Planning (QIP) input and other cross-functional planning through data-driven insights and market perspective
Delivery & BAU Enablement (SME, Non-Owner)
- Provide subject-matter expertise with the Client Delivery Team, Implementation Team, and BAU as needed
- Support technical escalations across the customer lifecycle
- Contribute input to onboarding documentation and enablement materials
- Stay informed on industry trends, regulatory requirements, and the competitive landscape, providing strategic recommendations to internal stakeholders and customers
- Support QBRs with high-quality, insight-driven content and presentations
- Build trusted client relationships and proactively identify growth and expansion opportunities
- Keep clients informed of relevant changes (policy, pricing, regulatory, product enhancements), aligning on implications, expectations, and next steps
What You Bring:
- 12+ years of experience in Solutions Engineering, Sales Engineering, Consulting, or a related role
- Bachelor’s degree in business, engineering, or a related field
- Strong expertise in APIs, integrations, and platform-based solutions preferred
- Experience in payments, identity verification, or fraud domains preferred
- Proven ability to operate as a senior client facing individual contributor influencing strategy, execution, and cross-functional alignment
- Strong aptitude for hands-on problem solving, curiosity, and continuous learning
- Demonstrated ability to influence both technical and non-technical audiences at senior levels
- Excellent communication, storytelling, facilitation, and content creation skills
- Track record of shaping early opportunities and accelerating deal velocity
- Eligibility to work for Interac Corp. in Canada in a full-time capacity