Solution Lead

Description:

As the Solution Lead, you are the senior-most technical and delivery authority for Workplace engagements spanning Microsoft 365, Collaboration & Messaging, Identity & Security, and Endpoint Management. You are the person who walks into a C-level conversation, translates complex business challenges into modern workplace transformation strategies, and then leads a team of architects and consultants to deliver them. You bridge pre-sales and delivery seamlessly — your clients trust you to define what good looks like, and your team trusts you to back them up when things get hard.

This is not a role for someone who knows one Workplace platform well. It requires genuine fluency across the Microsoft, Cisco, and Apple enterprise ecosystems — the ability to guide customers to the right platform decisions based on their workforce needs, governance requirements, and long-term strategy. In addition to technical depth, you bring the business acumen to drive the financial success of a P&L, the maturity to lead senior practitioners, and the presence to represent Softchoice at the highest levels of a client organization.

What you'll do

Technical leadership

Serve as the highest-level technical authority for Workplace engagements — the final escalation point for solution design, architecture decisions, and technical risk across Microsoft 365, Cisco Collaboration, and Apple device management platforms 
Lead the design and delivery of complex, multi-workstream Workplace transformations: M365 migrations, modern endpoint deployments, identity consolidations, collaboration platform consolidations, and security posture improvements 
Guide customers through platform-selection decisions with objectivity — recommending the right Workplace tools and configurations based on workforce needs, compliance requirements, and long-term strategy 
Review and approve architecture documents, deployment plans, technical assessments, and statements of work to ensure quality, consistency, and alignment with Softchoice standards 
Stay at the leading edge of Workplace innovation — translate emerging trends (AI-powered productivity, Copilot for M365, zero-trust security, autonomous endpoint management) into practical service offerings 
Maintain active certifications across Microsoft, Cisco, and Apple; represent Softchoice as a thought leader at industry events, partner briefings, and customer advisory boards 

Client engagement and pre-sales

Act as a trusted advisor to C-level and VP-level client stakeholders — conduct discovery, define business outcomes, and craft tailored transformation roadmaps that create measurable workforce and operational value 
Partner with account teams through the full sales cycle: lead solution scoping workshops, develop business cases, author and review statements of work, and respond to RFPs and RFIs 
Identify, shape, and support new business opportunities within existing accounts — introduce new Softchoice capabilities and cross-practice offerings to expand client relationships 
Quantify the value of proposed transformations; help clients understand how to measure and track success in productivity, security posture, and total cost of ownership 

Delivery and program ownership

Lead the delivery of complex, multi-phase engagements from initiation to closure — own scope, quality, timeline, and profitability 
Partner with PMO counterparts to manage risks, issues, resource plans, and client communications; function as the “Two in the Box” technical lead 
Hold team members, contractors, and partners accountable to Softchoice delivery standards and best practices 
Drive up- and cross-sell opportunities organically from within active engagements 

Team leadership and development

Mentor, coach, and develop architects, senior consultants, and consultants on their technical growth, utilization performance, and delivery quality throughout engagements 
Build a high-performance project culture: create psychological safety, encourage candid debate, and model Softchoice values of personal growth, customer passion, taking care of others, and owning the end result 
Contribute to hiring decisions, onboarding, and capability development for the Workplace practice team 
Represent the practice in leadership forums — bring forward insights on market trends, team health, and strategic opportunities 

What you'll bring to the table

Experience

12+ years of progressive experience in enterprise IT, with clear progression through both technical delivery and leadership roles 
5+ years leading multi-disciplinary teams of architects and/or consultants on complex, client-facing Workplace or Modern Work engagements 
Demonstrated track record spanning both pre-sales solution design and full-lifecycle delivery ownership — not one or the other 
Proven experience leading financial oversight for engagements, balancing P&L performance with forward-looking forecasting, clear reporting, and risk mitigation strategies.