Description:
Work Experience: 3-5+ years Software Support, Dynatrace monitoring alerts, Azure, SQL, SQL Queries, API, mobile, troubleshooting, Bilingual French/ English
DESCRIPTION:
- Provide technical software support to end-users via phone, email, or in person, ensuring timely resolution of issues.
- Review daily monitoring alerts.
- Troubleshoot issues, including network connectivity issues and application errors.
- Collaborate with other IT team members to identify and resolve complex technical issues.
- Document all technical support activities, tickets, including issue resolution and troubleshooting steps.
REQUIREMENTS:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5+ years of experience as an L2 Software Support Analyst.
- Strong knowledge of computer hardware, software, networks, and operating systems.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Be part of a 3-person L2 support team. The core team is 15 people.
- Customer-oriented approach with a focus on providing exceptional support.
- Ability to prioritize and manage multiple tasks effectively.
- Experience with Azure, SQL, SQL Queries, API, mobile
- Knowledge of Dynatrace platform ie monitoring, alerts
- Bilingual in French and English - mandatory