Shipping & Receiving

Description:

• Responsible for all online order fulfillment with a key focus on accurately pulling product and efficiently packing and shipping orders.
• Prepare all shipping documents through Shopify, Shipstation and manual postal service accounts.
• Receive and inventory all incoming products to the Lifestyle Studio and provide end-of-day recaps to the executive team.
• Execute and uphold partial order guidelines.
• Assist Operations Manager with selling to in-store customers, trade and VIP clients as needed.
• Support Operations Manager with customer shipping issues and special requests (i.e. broken orders, lost shipments, gifted product, replacements, custom orders, etc.)
• Maintain organization & cleanliness of studio and backroom - ensure both areas are client-facing, organized and operating at maximum efficiency.
• Supply management - proactively notify operations team when supplies are required (i.e. packing supplies, cleaning supplies, printer supplies etc.)
• Work with the Operations Coordinator to ship special-sized items (i.e special packaging or box sizes needed).
• Support with facilitating in-studio pick-ups - this includes notifying clients when orders are ready for pick-up, corresponding with clients in-store and fulfilling orders in Shopify as needed.
• Support with studio security - opening and closing stores, setting alarms and locking-up.
• Proactively share process-related feedback with the team and recommend areas/new processes for improvement (including everything from packaging of goods, shipping and receiving processes, and feedback on operational processes).

Required Skills:

• 1-2 years of experience with shipping & receiving and/or retail sales
• Strong attention to detail.
• Ability to work independently.
• Excellent written and verbal communication skills.
• Understanding of supply chain management, shipping and receiving and e-commerce are a bonus.
• Working knowledge of Shipstation and Shopify a bonus.
• Passion for interior design and the Montana Labelle brand