Description:
ACCOUNTABILITIES:
The incumbent may perform all, some, or similar range of duties.
- Interact with customers/donors in a positive, friendly, and courteous manner.
- Protect the integrity of all donated items.
- Responsible for accurate completion of all customer transactions including cash and debit sales.
- Contribute to meeting store budgets by maintaining customer service standards.
- Opening and closing of store following store procedures when required.
- Process raw materials by loading/unloading, sorting, packing, pricing and storing donations.
- Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
- Pay particular attention to store security, by monitoring activity within the store.
- Handle the merchandise in a safe and organized manner; assist in stock rotation.
- Contribute to the control of inventory by receiving, sorting, and pricing as per directions.
- Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through "Tidy Maintenance: ".
- Replenish inventory levels based on supervisor's directions.
- Remove inventory from sales floor as directed.
- Maintain the proper sorting and processing of all donated goods, ensuring compliance with quality standards.
- Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary.
- Abide by store policy and procedures.
- Assist with inventory reconciliation (cycle counting).
- Provide excellent service to guests and donors.
- Act as a Team Lead/Working Supervisor for Store Associates only in the absence of the Store Manager.
- May be required to show some operations and provide on-the-job-training to staff.
- Maintains a safe and healthy work environment through compliance with Health & Safety regulations.
- Performs other work-related duties as assigned.
CRITICAL RELATIONSHIP MANAGEMENT:
Internal: NRO Administration, TS management and staff.
External: Donors, clients, contractors.
MANAGERIAL/TECHNICAL RESPONSIBILITIES:
Reports directly to the Store Manager.
Direct reports: None.
May show others how to perform certain procedures.
FINANCIAL AND MATERIAL MANAGEMENT:
- Moderate material responsibility.
- May occasionally handle petite cash.
The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, upholding our code of conduct.