Services Manager Wanted

Description:

Thrives in a challenging and dynamic environment and able to prioritize tasks efficiently

Experience in managing direct reports of service and parts coordinators and being accountable for their work

Meet objectives of on time delivery for quotations and field service support and parts delivery.

Can manage multiple tasks on a daily basis with exceptional prioritization ability

Computer literate with Excel, Word, Email, ERP system.

Experience in issuing Purchase Orders an asset.

Post-Secondary Education in one of these relevant field preferred . (Millwright, Hydraulics, Programming, Industrial Electrical or Engineering)

Positive ‘can do’ attitude, team player without ego.

Familiarity with compliance management solutions such as Cognibox or ISNet an asset.

Major Duties and Responsibilities
Manage customer calls for service, parts, warranty and troubleshooting requests while leading the team to provide solutions or quotations and executing follow ups on support.

Manage and mentor direct reports including parts, service and field specialists.

Responsible for managing budgets and revenue within the parts and service group and mitigating warranty costs

Ability to be a calming front for irate customers.

Maintain strong existing customer relationships and help grow network of new customers.

Support the applications and sales group in service, or parts quotations, or direct quotations to the customer.

Work in collaboration with the Project Management Group and Site Services Group to manage all related warranties and filing of any documentation.

Coordinate crews of service technicians and provide support to them while traveling

Preparation of formal Service Reports and Inspection Records to be submitted to customers.

Prepare preliminary invoices for submission to accounting for formal processing.

Accurately estimate on-site service calls based on location and duration of visit.

Support the NCR process for failures learned on parts and service while in the field.

Perform filing and maintaining technical records of appropriate documents relating to parts and service orders.

Participate in sales and manufacturing kickoffs as applicable

Ability to travel within north America up to 10% of time for customer relationship building.

Any other duties as assigned by the Senior Manager.