Description:
- the supports needed for these standards to be effective.
- Designing and carrying out a Customer Insights and Experience Program (including quantitative and qualitative research) to understand the effectiveness of digital services, whether they are meeting expectations of those who rely on the services and to identify opportunities for service transformation.
- Developing, analyzing and preparing options to enhance digital service standards including new or changes to controls (e.g. financial, process) to ensure successful implementation of the GoA Digital Strategy.
To be successful in this position, you will:
- Have business and digital transformation experience
- Prefer loosely coupled solutions
- Have a track record of iterative, user-centred, data-driven digital delivery
- Have demonstrable expertise in Internet-era ways of working