Description:
As a Consultant, Service Request Management (SRM), you will act as a trusted expert supporting enterprise access management across approximately 200 applications, including crown-jewel and sensitive systems. You will represent SRM in application onboarding, project, and governance discussions, ensuring access provisioning practices align with security, risk, and control requirements. While remaining hands-on where needed to understand processes, you will focus on improving access quality, strengthening compliance, and building resiliency across the access management function. You will partner closely with Information Security, Identity & Access Management (IAM), Access Quality Review and application owners to proactively identify risks and support consistent, well-governed access outcomes across the enterprise.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How You’ll Succeed
- Consultative mindset: Engage with cross-functional partners to understand business needs while ensuring SRM mandates, controls, and objectives are incorporated into new and existing application workflows.
- Risk and controls focus: Proactively identify access-related risks, control gaps, and downstream impacts, and work with partners to address them in alignment with governance and security expectations.
- Access quality & resiliency: Support improvements to access provisioning practices, escalation handling, and project coordination to strengthen overall service quality and operational resilience. Navigate a complex, high-volume environment with multiple stakeholders, competing priorities, and ongoing audit exposure.
- Cross-functional collaboration: Work closely with internal SRM teams, IAM, Security, Quality Assurance, and application owners to support consistent and compliant access outcomes. Represent SRM effectively in project and governance forums, influencing decisions through strong communication, subject-matter expertise, and sound judgment.
- Continuous improvement: Identify opportunities to simplify, standardize, or improve access processes while balancing speed, compliance, and security requirements.
Who You Are
- You can demonstrate 3-5 years of experience. in access management, service request management, or related technology operations, with exposure to risk, controls, or governance considerations. You bring a risk-aware, controls-focused mindset, understanding how access decisions impact security, compliance, and audit outcomes. You have experience partnering with Security, IAM, or Governance teams; exposure to IAM or PAM concepts is a strong asset.
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
- You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.