Service Engineer

Description:

NCR Atleos, a global leader in financial access solutions headquartered in Atlanta, is seeking a Field Service Technician II for its Ottawa, Ontario operations. This position plays a vital role in maintaining and servicing advanced electromechanical equipment such as ATMs and self-checkout systems used by major financial institutions and retailers worldwide.

The Field Service Technician II acts as the first line of response for customers, delivering hands-on support, maintenance, and installation services that keep commerce running smoothly. This role offers formal technical training, ongoing mentoring, and career growth in a globally recognized organization that values diversity, inclusion, and technical excellence.

Key Responsibilities:

• Perform installation, maintenance, and service calls for electromechanical equipment such as ATMs and self-checkout systems.

• Troubleshoot and repair hardware, network, and software-related issues efficiently within assigned territories.

• Manage and maintain system configurations, network security, and remote system access.

• Conduct system overhauls and preventive maintenance to minimize equipment downtime.

• Maintain accurate records of service calls, parts usage, and system status updates.

• Uphold NCR Atleos’s standards for customer satisfaction, safety, and professionalism.

• Work flexible schedules, including rotating and weekend shifts, and travel several hours per day as needed.

Qualifications and Requirements:

Basic Qualifications:

• Must be local to the Ottawa area.

• Must have Canadian permanent residency.

• Minimum age of 19 years.

• Valid G-class driver’s license with a clean driving record.

• Strong PC and basic electronic skills with familiarity in operating systems.

• Physically able to lift up to 50 lbs, bend, squat, stand, and perform repetitive tasks.

• Comfortable with prolonged travel and extended driving hours.

Preferred (Asset) Qualifications:

• Familiarity with large servers, mainframe computers, and imaging software.

• Certifications such as A+, CompTIA, or Network+.

• At least one year of field service or technical repair experience.

Work Environment and Training:

• Comprehensive virtual and hands-on technical training provided by NCR Atleos.

• Continuous mentoring and learning from an experienced global team.

• Strong focus on career growth, safety, and technical skill development.

• Inclusive culture emphasizing teamwork, belonging, and innovation.

Compensation:

• Salary Range: CAD 40,800 – CAD 59,200 annually (based on experience).

• Additional benefits include career development programs, training certifications, and performance growth opportunities.

About NCR Atleos:

NCR Atleos is a global technology company specializing in optimizing financial access, self-service solutions, and retail operations. With over 20,000 employees worldwide, NCR Atleos provides advanced technology services to leading banks and retailers. Recognized as one of Newsweek’s 2025 Top 100 Global Most Loved Workplaces®, the company prides itself on innovation, inclusion, and delivering high-impact solutions that keep global commerce moving.