Service Desk Support

Description:

Service Desk Support – M365 | Regina, Canada

We’re Hiring: L1 Service Desk Support – Onsite
We are looking for an experienced L1 Service Desk / Deskside Support professional with hands-on expertise in Microsoft 365 and end-user troubleshooting to support an enterprise client in Regina, Canada.
This is a fully onsite role, and the selected candidate must be available at the client office in Regina on all working days.

Key Responsibilities
Provide L1 deskside support for Microsoft 365 environments
Troubleshoot Entra ID, Exchange Online, SharePoint Online, OneDrive, and Intune
Resolve Outlook, MFA, password, mailbox, and access-related issues
Support mobile device migration and user onboarding activities
Assist with issues related to Microsoft 365 Tenant-to-Tenant (T2T) migrations
Coordinate with offshore support teams for issue resolution and escalation
Provide timely end-user support and troubleshooting

Mandatory Skills
✅ Microsoft Entra ID
✅ Exchange Online
✅ SharePoint Online
✅ OneDrive
✅ Microsoft Intune
✅ Outlook troubleshooting
✅ MFA support
✅ Hands-on M365 end-user support experience

-Desired Skills
Exposure to M365 Tenant-to-Tenant (T2T) migrations
Mobile/device migration support
User onboarding and access provisioning
Strong troubleshooting and communication skills

Job Details
Position: L1 Service Desk Support (Onsite)
Location: Regina, Canada

Experience: 4–6 Years
Work Model: WFO – Onsite Mandatory
Domain: Agriculture / Agri Commodities Trading