Service Cloud Consultant

Description:

SAP is seeking an experienced SAP Sales & Service Cloud Consultant to join its dynamic Consulting and Professional Services team. This full-time, Toronto-based role involves delivering innovative, client-focused solutions using SAP’s latest cloud technologies, specifically the Sales and Service Cloud (V1/V2). The ideal candidate is passionate about driving transformation, collaborating across teams, and applying strategic thinking to solve real-world business challenges.

Key Responsibilities:

• Lead and deliver SAP Sales & Service Cloud solutions to clients, ensuring alignment with best practices and customer requirements.

• Participate in all project phases including design, configuration, build, testing, deployment, and support.

• Provide thought leadership and consultative guidance in CRM processes like Lead-to-Cash, Retail Execution, Opportunity & Account Management, and Customer Service Management.

• Work closely with delivery leads, technical teams, and client stakeholders to implement scalable and effective SAP solutions.

• Configure Sales & Service Cloud functionalities, UI concepts, code list mappings, Key User Tools, and perform offline configurations.

• Design and implement extensions using BTP Extension Framework; work on side-by-side integrations with SAP S/4HANA, ECC, BTP IS, SAP CX (Commerce, Marketing, Analytics Cloud), and other enterprise platforms.

• Drive integration and service setup with external systems, ensuring data consistency and performance.

• Support fit-gap analysis, quality assurance, and establish solution roadmaps for clients.

• Guide and lead development teams across different global time zones, ensuring synchronized delivery and performance.

• Build long-term client relationships and support license sales by contributing to business cases and architecture planning.

Qualifications:

• Minimum 5 years of experience configuring SAP Sales & Service Cloud solutions.

• At least 5 full lifecycle implementations of SAP Sales & Service Cloud (V1/V2).

• Strong consulting presence and the ability to handle complex engagements, escalations, and executive meetings.

• In-depth experience in SAP ecosystem including SAP BTP, S/4HANA, ECC, and CX solutions.

• Experience in service integration, custom extension builds, and partner applications such as MindTouch, Synch, Annex Cloud, Vertex, etc.

• Strong grasp of programming and scripting languages including ABAP, ABSL, Python.

• Previous experience in CRM software implementations and Sales & Service processes.

• Degree in Computer Science, Design, or a related field; SAP certifications in Sales & Service Cloud preferred.

• Calm, solution-oriented professional demeanor with strong organizational, interpersonal, and leadership skills.

Additional Information:

• Expected Travel: 0–50% depending on project demands.

• Work Area: Consulting and Professional Services.

• Employment Type: Regular Full-Time.

• Requisition ID: 423965.

• Career Status: Professional.

• Language Requirement: Proficiency in English (especially relevant for roles based in Quebec).

• Start Date: Immediate or as per mutual agreement.