Description:
Role Responsibilities:
As a Senior Technical Specialist - Virtualization and Storage Team Lead, you will:
- Provide senior-level technical leadership and day-to-day coordination for the Virtualization and Storage team.
- Act as the primary focal point for the technical team, helping align priorities, resolve blockers, and coordinate work across technical leads, partners, and stakeholders.
- Support planning, intake, and prioritization activities by translating business and operational needs into clear team actions.
- Coordinate technical input into documentation, operational processes, and service improvement activities, while supporting incident response and issue resolution as needed.
- Lead team execution for projects and operational initiatives, ensuring work is coordinated effectively and delivered to a high standard.
- Provide guidance, coaching, and support to team members, while relying on existing technical leads and subject matter experts for detailed solution design leadership.
Position Requirements:
To qualify for the Senior Technical Specialist position, you must demonstrate experience in:
- Leading and coordinating multiple parallel streams of operational and project work.
- Providing technical leadership, mentoring, and team coordination in a complex infrastructure environment.
- Applying strong technical judgment and credibility to support planning, delivery, and operational decision-making.
- Collaborating effectively across multiple levels of the organization, including team members, peers, management, and partner teams.
- Working with vendors and service providers to support delivery, escalation management, and ongoing service quality.
- Organizing teamwork through effective planning, documentation, coordination, and follow-through to achieve departmental goals.
- Supporting business case development, work estimation, and resource planning as needed.
- Maintaining a strong service mindset and representing the team positively through clear communication, accountability, and responsiveness.
- Communicating effectively with technical and non-technical stakeholders at all levels through strong verbal, written, and presentation skills.
Qualifications:
- Experience with hyperconverged systems and strong working knowledge of storage and virtualization concepts, preferably with Nutanix HCI and Unified Storage platforms.
- Certification in a hyperscale cloud platform, combined with demonstrated enterprise experience working with cloud services, is considered an asset.
- Technical familiarity with common scripting languages such as Python and PowerShell, and with Terraform or similar Infrastructure as Code tools, is considered an asset.
- Demonstrated experience contributing to and reviewing technical documentation for complex enterprise infrastructure environments.
- Experience supporting business case development, estimation, and budget-related activities is considered an asset.
- Experience supporting project delivery activities and the acquisition or implementation of IT solutions.
- Experience with ITIL processes such as incident, problem, and change management in an enterprise environment.
- Enterprise experience with the software development lifecycle, GitLab, network infrastructure, Citrix Virtual Apps and Desktops, and Red Hat Linux is considered an asset.