Senior Research Manager

Description:

Mastercard is hiring a Senior Research Manager (Quantitative) to join its Advisors Research Center (ARC) team in Toronto, Ontario. This role is a key opportunity for experienced research professionals to lead the design, execution, and delivery of strategic, data-driven insights for Mastercard clients across industries.

As a Managing Consultant, you will be responsible for leading a variety of custom quantitative research projects, including value proposition testing, concept testing, segmentation, conjoint/discrete choice, maxdiff, TURF, and more. The role involves managing projects from start to finish—ranging from proposal development to survey design, programming, fieldwork, data analysis, insight generation, reporting, and client presentation.

This position offers the opportunity to work cross-functionally with Mastercard Advisors, internal consulting teams, and vendors to drive actionable insights and influence business decisions globally. It requires both strategic and hands-on capabilities, along with a high degree of client engagement.

Key Responsibilities:

• Lead custom quantitative research studies from design to delivery

• Develop and execute survey instruments and advanced analytic methods (conjoint, segmentation, maxdiff, etc.)

• Synthesize findings into compelling narratives and deliverables for clients

• Oversee external vendors for project quality, budget, and timeline compliance

• Manage multiple concurrent projects across industries and business lines

• Collaborate with cross-functional Mastercard teams and external stakeholders

• Support junior team members through mentorship and guidance

• Stay current with emerging research methodologies and industry trends

Requirements:

• 8+ years of experience in custom research (agency or in-house), particularly with quantitative methodologies

• Proven expertise with tools like SPSS, Q, SAS, R, or Matlab

• Advanced proficiency in Microsoft Word, Excel, PowerPoint

• Strong project management and analytical skills

• Experience in qualitative research (e.g., focus groups, in-depth interviews) is preferred

• Excellent communication and stakeholder engagement skills

• Must be eligible to work in Canada without sponsorship (this role is not eligible for Mastercard's work authorization sponsorship)