Senior Merchandise Operations Manager

Description:

Humankind Global Recruitment is hiring a Senior Merchandise Operations Manager on behalf of a dynamic, Canadian-based marketing agency that is part of a global network of independent agencies. This role is based in Halifax, NS and offers a hybrid work model, combining in-office collaboration with remote flexibility.

The selected candidate will be responsible for leading and executing merchandise strategy and operations across multiple client brands. This role requires a blend of strategic thinking, creative innovation, and strong operational execution to deliver exceptional brand experiences and high-quality merchandise fulfillment.

Key Responsibilities:

Merchandise Strategy & Execution:

• Design and implement merchandise programs that align with client brand goals, audiences, and business strategies.

• Source and select merchandise in collaboration with the creative team.

• Develop client-specific prizing and rewards strategies.

• Stay current with industry trends to bring forward innovative gifting and merchandise ideas.

Operations & Fulfillment:

• Manage end-to-end operations including sourcing, production, warehousing, logistics, inventory, and fulfillment.

• Negotiate pricing and contracts with vendors and ensure quality standards are met.

• Implement fulfillment strategies and oversee accurate tracking and delivery of merchandise.

Online Merchandise Stores:

• Manage client-branded merchandise stores from setup to optimization, product launches, and daily maintenance.

Cross-functional Collaboration:

• Work with internal teams and external vendors to ensure flawless merchandise execution for events, sponsorships, activations, etc.

• Collaborate with procurement and vendor services to manage contracts, budgeting, and invoicing.

Reporting & Optimization:

• Track performance metrics and use data to optimize future programs.

• Implement best inventory management practices to reduce waste and improve efficiency.

• Create scalable processes to support a growing brand portfolio.

Qualifications:

• 5+ years of experience in merchandise marketing, logistics, fulfillment, or similar roles.

• Proven knowledge of merchandise operations from sourcing to reporting.

• Experience with online merchandise platforms.

• Strong multitasking, project management, and stakeholder relationship skills.

• Excellent communication and data analysis skills.

• Ability to travel for events and vendor meetings as required.

• Comfortable with hybrid working arrangements.

Preferred Qualifications:

• Experience in experiential marketing or brand activations.

• Creative product development abilities.

• Familiarity with sustainable merchandise practices.

Benefits Include:

• Competitive annual salary

• Medical and dental insurance

• Group life insurance

• Long-term disability coverage

• RRSP contributions

• Wellness allowance

• And more!