Senior Manager

Description:

CN is seeking an experienced Senior Manager, Operational Excellence to lead strategic HR process improvements and transformation projects from its Montreal office. The successful candidate will be responsible for enhancing efficiency, consistency, and service delivery across the HR function, acting as a key operational partner to senior HR leadership. The role requires a blend of technical expertise, strategic planning, and people management skills to streamline workflows, foster innovation, and ensure alignment with evolving business needs.

Key Responsibilities:

🔹 Operational Excellence:

• Design and track HR KPIs and service performance metrics

• Lead initiatives for continuous improvement in HR processes and compliance

• Streamline HR operations using Lean, Six Sigma, and best practices

• Implement quality assessments and feedback loops

• Establish strong governance frameworks for operational risk management

🔹 Strategic Enablement:

• Act as a strategic partner to the CHRO and HR leadership

• Drive HR strategic forums and executive-level reporting

• Oversee HR operating model governance, priorities, and budget alignment

• Lead vendor management in collaboration with internal stakeholders

🔹 Project Management:

• Oversee planning and execution of key HR projects

• Develop and enforce project governance tools and frameworks

• Ensure integration of change management strategies

• Track and report outcomes and lessons learned

🔹 Team Management:

• Lead hiring, onboarding, performance management, and recognition efforts

• Support team development through coaching, career planning, and succession efforts

• Foster collaboration and knowledge sharing within the team

Working Conditions:

• Standard office environment

• Monday to Friday workweek

• Minimal travel required (~10%)

• Must be able to meet deadlines and manage pressure

Education/Certifications:

• Bachelor’s degree in HR, Business Administration, or related field (required)

• CPHR certification (preferred)

• Master’s degree in HR or Business (preferred)

• Project Management, Lean Management, and Six Sigma certifications are considered strong assets

Technical Skills:

• Advanced skills in Microsoft Office and Visio

• Proficiency in Excel, Power BI, and interpreting HR operational data

• Knowledge of HR technology, project management principles, and continuous improvement strategies

Competencies:

• Data insights, strategic planning, change management

• Results orientation, financial acumen, and stakeholder negotiation

• Effective communication, business acumen, and coaching ability

• Agile mindset and digital/technology proficiency

About the Organization:
CN (Canadian National Railway) is a leading North American transportation and logistics company, operating a 20,000-mile rail network connecting Canada and the U.S. CN is committed to safety, diversity, sustainability, and community prosperity. The company fosters an inclusive and innovation-driven environment that encourages professional growth and recognizes high performance.