Senior Lead

Description:

Empire Life is seeking a Business Quality Analyst III to join the Group Initiatives team. In this role, you will support business architecture, contribute to feasibility studies and business cases, analyze requirements, identify gaps, perform occasional manual testing, and ensure quality application design and enhancements. You will help implement business requirements that support the Company’s strategic objectives while working closely with stakeholders in an agile or hybrid environment.

Key Responsibilities:

• Contribute to business architecture, feasibility studies, cost/benefit analysis, business cases, and risk assessments

• Support planning decisions and monitor requirement changes

• Report on the status of business analysis progress relative to project plans

• Document business requirements using appropriate modelling techniques

• Perform gap analysis and communicate capability gaps

• Contribute to Business Requirements Documents

• Provide business and systems expertise to improve application quality

• Implement business requirements and process change initiatives

• Perform manual testing as needed

Qualifications:

• 5+ years as a Business Analyst or Quality Assurance Specialist

• 3+ years in insurance/financial services

• Experience in Group Benefits (asset)

• Post-secondary education or equivalent experience

• Strong requirements elicitation and analysis skills

• Proficiency in digital portals, customer experience (CX), and user experience (UX) analysis

• Experience with Agile and hybrid project methodologies

• Strong stakeholder engagement and communication skills

• Systems thinking and strong technology acumen

• Logical thinking, problem-solving, and report-writing skills

• Working towards CBAP or IIBA designation (asset)

• Training in facilitation, modelling techniques, or stakeholder management (asset)

• English language proficiency required (unless otherwise indicated)

Desired Characteristics:

• Strategic thinker with strong business value awareness

• Excellent communicator and relationship builder

• Analytical mindset with strong problem-solving abilities

• Detail-oriented and organized

• Able to work collaboratively in cross-functional teams

• Comfortable with both Agile and hybrid environments

• Customer-centred and quality-focused approach

Additional Requirements:

• Must reside in Canada

• Must be able to work remotely

• Accommodations available for candidates with disabilities

• Commitment to diversity, equity, and inclusion

• Strong alignment with company values and quality standards

Benefits include:

• Competitive salary with annual increases

• Annual bonus program

• Employer-funded health, dental, disability, and life insurance (from day 1)

• Flexible work arrangements + personal health days

• Four weeks vacation from hire date

• Defined contribution pension with employer matching

• Parental and compassionate leave top-ups

• Wellness, recognition, and referral programs