Description:
The Senior IT Manager is responsible for overseeing our technology strategy, security compliance, and IT budget.
In this role, you will manage an IT Manager who handles day-to-day logistics, but you will also be a "Player-Coach" who is not afraid to roll up your sleeves. You will handle high-level technical escalations, directly administer our business systems, and step in to support the helpdesk when volume is high. We are a small, nimble environment, and we need a leader who can strategize with the Head of Finance one hour and troubleshoot a complex integration issue the next.
Roles & Responsibilities
Hands-On Systems Administration & Integration:
- Act as the primary System Administrator for core business tools (NetSuite, Salesforce, Asana, PandaDoc, Notion, etc.), personally handling complex configurations and integrations.
- Ensure seamless data flow between Sales, Finance and Operations by building and maintaining automations and API connections.
- Evaluate and implement new tools, taking ownership of the technical setup, deployment, and training for the organization.
Security, Compliance & Governance
- Lead the execution of compliance frameworks (SOC 2), including gathering evidence and managing audit requirements.
- Directly respond to customer and vendor security questionnaires to accelerate sales cycles.
- Configure and enforce data governance policies across distributed tools (Notion, Drive, Stratos) to prevent data silos.
- Manage device security policies hands-on using MDM software (Kandji) to protect company assets.
Operational Execution & Support
- Serve as the final escalation point for technical issues, troubleshooting complex hardware/software problems.
- Partner with the IT Manager to manage the helpdesk queue, jumping in to resolve tickets and support employees directly to maintain SLAs.
- Develop and execute disaster planning, data backup strategies, and business continuity protocols.
- Maintain high-level documentation, SOPs, and internal knowledge bases for system architecture.
- Own the IT budget and partner with the Finance team to identify cost-saving opportunities.
- Conduct regular audits of the SaaS ecosystem to consolidate tools, manage renewals, and negotiate vendor contracts to streamline cost structures.
What You’ll Bring
- 5+ years of experience in IT operations or systems administration.
- 2+ years of leadership experience with a willingness to remain hands-on in the trenches.
- Deep expertise in remote-first, macOS environments and modern MDM tools (Kandji/Jamf).
- Proven experience administering a complex SaaS-based environment (Google Workspace, Salesforce, NetSuite, Asana, etc.).
- Technical Versatility: You are comfortable pivoting from strategic planning to fixing a broken laptop or debugging a software error.
- Strong financial acumen with experience managing budgets and vendor negotiations.
- Excellent communication skills with the ability to translate technical concepts into business value for executive leadership.
- Previous experience leading or managing SOC 2 Type 2 and/or ISO 27001 audits is highly preferable.