Senior Digital Communications Advisor

Description:

The Condominium Authority of Ontario (CAO) is seeking a Senior Digital Communications Advisor to lead web content management and support the organization's communication and outreach activities. This role requires a detail-oriented, proactive, and innovative professional capable of managing complex content strategies while ensuring a seamless digital user experience.

The CAO is a delegated administrative authority dedicated to enhancing consumer protection and supporting Ontario’s condominium communities through education, resources, and dispute resolution services. As part of its Communications, Marketing & User Experience (CMUX) team, this position plays a key role in shaping the organization’s digital presence and public engagement.

Key Responsibilities:

• Manage and oversee all aspects of web content creation and updates, primarily on WordPress.

• Coach and mentor junior team members, fostering skill development and collaboration.

• Translate complex condominium consumer protection policies into clear, plain-language content that drives engagement.

• Coordinate the rollout of new content aligned with legal updates, sector developments, and organizational priorities.

• Collaborate with internal teams and external vendors to enhance website user experience, accuracy, and SEO.

• Ensure branding guidelines and accessibility standards are consistently implemented across all digital platforms.

• Utilize modern tools, including AI-driven solutions, to review, optimize, and audit digital content.

• Manage web communication projects from planning through execution, adhering to timelines and budgets.

• Oversee translation of content into French and manage bilingual digital communication processes.

• Continuously refine processes for auditing and improving content effectiveness.

Required Qualifications:

• Bachelor’s degree in Marketing, Communications, or a related field.

• 6+ years of experience in digital communications or content management.

• Strong project management experience with the ability to manage multiple projects simultaneously.

• Proficiency in WordPress and related plugins.

• Excellent writing, editing, and research skills with meticulous attention to detail.

• Ability to thrive in a fast-paced, evolving environment.

• Team-oriented mindset with a commitment to building a positive public perception of the organization.

• Knowledge of French is an asset.

What CAO Offers:

• Competitive compensation package with health benefits and pension matching.

• Hybrid work environment in Toronto’s financial district.

• Opportunities for learning, professional growth, and cross-functional collaboration.

• A diverse, inclusive, and innovative workplace culture that values respect, fairness, and teamwork.