Senior Continuous Improvement Lead

Description:

• Work with Claims Transformation and LOB leaders to identify, prioritize and select improvement opportunities.
• Lead and facilitate improvement projects from initial planning, through to implementation, sustain, and close out, ensuring project timelines, deliverables and benefits are achieved.
• Ensure project alignment, sponsor commitment, and participation of required resources through the project lifecycle.
• Use your transformation and improvement expertise to understand current state baseline performance, identifying key requirements, gaps, waste, and design opportunities.
• Develop potential solutions and design new processes to meet or exceed customer expectations, business requirements and project objectives.
• Meet with and communicate to LOB leaders and teams as appropriate regarding project findings, activities, and plans.
• Work with business partners to plan and execute implementation of new designs, including communications, change management, risk management, process, and technical change planning

What do you bring to the role?

• Innovative, strategic, and critical thinker who challenges the status quo
• Knowledge and hands-on expertise using one or more of the following tools and systems is required: Systems Thinking, Agile/Scrum, Lean, Design Thinking.
• Highly collaborative, inclusive, and welcoming of different perspectives, and skilled at conflict resolution
• Team player with the strong influencing and relationship building skills
• Excellent analytical and critical thinking skills, including the ability to analyze data, draw insights, understand the 'so what' and see related opportunities
• Highly proficient with excel, Visio, and other similar analysis and mapping tools.
• Superior facilitation and coaching skills to bring out the best in team members, create an environment that is highly collaborative
• Excellent communicator, both written and oral, including the ability to present data and information in a compelling way, and tailoring delivery to a variety of audiences
• Strong project management capabilities, including experience with agile methodologies
• Thrive in a fast-paced environment, able navigate ambiguity, and effectively prioritize among multiple demands
• Independent, self-motivated, and resourceful
• University degree and 10+ years of relevant experience with increasing responsibilities.
• Relevant industry experience, especially property and casualty claims, is an asset.