Senior Consultant

Description:

Service Now, a global market leader in cloud-based platforms and AI-powered business solutions, is seeking a Senior Technical Accelerator Consultant to join its Impact product team in Montreal. ServiceNow Impact personalizes digital transformation journeys for customers on the Now Platform, helping accelerate time-to-value and maximize ROI.

In this role, you will serve as a ServiceNow subject matter expert, delivering technical accelerator offerings to large enterprise clients, ensuring adoption and successful implementation of purchased solutions. You will be responsible for delivering best practices, mentoring junior team members, and guiding customers on ServiceNow capabilities to support their digital transformation goals. This position provides a unique opportunity to shape client engagements while also contributing to the development of new accelerator offerings.

Key Responsibilities:

• Deliver technical accelerator offerings to large enterprise customers remotely.

• Prepare technology-related deliverables for clients and internal teams.

• Identify process improvement opportunities, develop best practices, and mentor junior team members.

• Collaborate in developing new technical accelerator portfolio offerings.

• Scope effort, address customer requirements, and resolve escalations.

• Demonstrate ServiceNow products tailored to customer needs.

• Maintain strong working relationships with cross-functional teams.

• Lead and coach peers while providing thought leadership.

Qualifications:

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).

• Minimum 5 years in ITOM or ITAM consulting with proven ServiceNow implementations.

• Strong expertise in ServiceNow ITOM and ITAM modules.

• Additional exposure to ITSM, SPM, IRM, EA, SOW, PA, HRSD, and platform capabilities preferred.

• Certifications required: ServiceNow CIS – ITOM (Discovery, Service Mapping, Event Management) or CIS – ITAM (HAM/SAM). Candidates must also hold CSA (Certified System Administrator) or CAD (Certified Application Developer).

• Experience with Agile methodologies.

• Excellent communication, presentation, and interpersonal skills with a customer-centric approach.

• Strong problem-solving and analytical skills with the ability to deliver innovative solutions.

• US Citizenship or Green Card required (due to export control regulations).

What You’ll Get:

• Opportunity to work with global enterprise customers in a highly impactful role.

• A culture of flexibility, trust, and career growth.

• Inclusive workplace environment, encouraging diverse applications.

• Competitive benefits (details vary by location).

About ServiceNow:
Founded in 2004 in San Diego, ServiceNow has grown into a leading global provider of cloud-based platforms enhanced with AI. Serving over 8,100 customers worldwide, including 85% of the Fortune 500, ServiceNow enables organizations to work smarter and faster by connecting people, systems, and processes seamlessly.

Commitment to Diversity & Inclusion:
ServiceNow is an equal opportunity employer and values diversity at all levels of the organization. Applicants will be considered without regard to race, religion, gender, sexual orientation, disability, age, veteran status, or other protected categories. Reasonable accommodations are available during the hiring process.