Description:
Reporting to the Manager, Digital Enablement, the Senior Business Solutions Analyst is responsible for assessing and analysing client needs and leading project planning and development, implementation and support projects for new IM-IT solutions; for managing the implementation of changes to current IM-IT solutions; and for serving as the portfolio managers for service areas within the Library of Parliament (the Library).
The incumbent performs the following duties:
- Assesses and documents client requirements for information technology (IT) solutions.
- Recommends solutions that meet clients needs, and develops functional designs and business process.
- Manages business application projects through all phases of the project life cycle.
- Coordinates technical implementation, communication and change management across IT teams, client groups, stakeholders and partners.
- Supports planning and troubleshooting of business solutions and serves as the primary point of contact for assigned service areas.
Qualifications
Education:
- A bachelor’s degree in management information systems, computer science or a related field OR an acceptable combination of education, training and relevant experience.
Experience:
- A minimum of two years’ experience in managing complex IM-IT projects and services, and managing the delivery of end-to-end business solutions using off-the-shelf software, custom applications, websites and business processes.
- A minimum of three years’ experience in delivering IM-IT solutions using such techniques as stakeholder management, process modelling, business and systems analysis, gap analysis and change management, among others, in order to meet business needs.
- Experience managing cross-functional project staff, including business clients, external contractors, developers, and IT system specialists.
Knowledge:
- Knowledge of project management principles, processes and tools.
- Knowledge of business analysis principles, methods, procedures, practices and techniques.
- Knowledge of business process and data management best practices used in an IM-IT environment to configure and support enterprise software applications.
- Knowledge of stakeholder management and customer service best practices.
- Knowledge of product and service management best practices in an IM-IT environment.