Description:
As an Account Manager at D-EDGE, you are the go-to partner for a portfolio of hotel clients—owning contract value, driving growth, and ensuring long-lasting relationships. You will manage, retain, and develop your accounts while actively identifying new opportunities to expand our footprint.
This role is perfect for someone who loves building partnerships, growing revenue, and driving commercial impact.
Your Main Missions Will Be
**Portfolio Management**
- Understand the portfolio of products within your region and your upsell targets
- Proactively manage and grow clients portfolio while exceeding semi-annual and annual revenue goals, capitalising on whitespace analysis and healthy pipeline management
- Own your strategy to meet the country’s/cluster’s upsell targets
- Ensure all activity is captured in the CRM tool
- Prepare regular (weekly, monthly, quarterly) reports on your account portfolio
**Client Relationship**
- Deliver impactful & effective presentations to your clients
- Map and leverage key stakeholders / decision makers
- Effectively communicate with your clients, manage complaints and set clear expectations.
- Develop and nurture multiple key client relationships with customers, providing superior customer service
- Identify proactive solutions that will be beneficial and answer specific client needs
- Represent D-EDGE in customers’ events
**Upsell and Cross-sell**
- Identify and qualify upsell or cross - sell opportunities in your portfolio (based on whitespace analysis to identify opportunities)
- Target 100+ activities per week, generating conversations and driving sales (e.g. mails, calls, meetings, launch, linkedin exchanges, etc), including at least 20 clients meetings per week
- Target 10+ active and qualitative opportunities at any time, in order to close at least 4 deals per month
- Own your pipeline, in order to reach 50%+ of your closed deals from outbound efforts
- Work closely with the Customer Success, Sales, Marketing, and Product teams to maximize delivered value.
- Own contract negotiations for renewals or expansions in coordination with the CSM in order to remain below churn and downsell targets